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Customer Portal

We’ve enhanced our online payment portal for a better customer experience.
Continue to click the Customer Login button above or bookmark the new URL
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Special Waste

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Safety Training


Customer Charges and Fees

Wheelabrator appreciates the loyalty of our customers. Our team strives to provide value, safely and consistently every day through superior product and service offerings. Fuel, environmental and regulatory costs are uncontrollable expenses incurred as part of servicing our customers’ waste and recycling needs. The charges and fees included on your invoice help us to recover our direct and indirect costs of operation and to achieve an acceptable profit margin. The information below will assist in understanding the charges and fees you may see on your invoice.

Fuel Charge

Wheelabrator invoices its customers a fuel charge designed to offset the uncontrollable cost of fuel incurred in operating our business. The fuel charge is a recurring monthly charge calculated as a percentage of applicable service charges. The percentage is updated at the beginning of each month from the Fuel Charge table based on the previous month’s high point price per gallon for diesel as published by the Energy Information Administration of the U.S. Department of Energy ("EIA/DOE") in its Weekly Retail On-Highway Diesel Prices Index for New England (PADD 1A) (

The fuel charge is not attached to the cost of a specific customer but collectively recovers Wheelabrator’s direct and indirect costs for fuel including an operating margin. The charge is not a tax or fee imposed by a municipality, government or regulatory agency. The charge, table, and calculation may be changed at the discretion of Wheelabrator.